Privacy Page

Privacy Policy


This Privacy Policy explains how Zognu (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website, mobile application, trading platform, and related services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.


1. Information We Collect


We may collect the following categories of information:

a) Personal Identification Information

  1. Name, date of birth, nationality, address.
  2. Government-issued identification documents (e.g., passport, driver’s license, Aadhaar, etc.).
  3. Selfie or biometric verification data for KYC.

b) Financial Information

  1. Bank account details, payment card details.
  2. Cryptocurrency wallet addresses.
  3. Transaction history and balances.

c) Technical Information

  1. IP address, browser type, operating system.
  2. Device identifiers and usage data.
  3. Cookies and tracking technologies.

d) Communication Information

  1. Emails, messages, and interactions with our support team.
  2. Marketing preferences and feedback.

2. How We Use Your Information


We use your information for the following purposes:

  1. To provide and improve our Services.
  2. To verify identity (KYC) and comply with AML/CFT regulations.
  3. To process deposits, withdrawals, and trades.
  4. To detect and prevent fraud, unauthorized access, or illegal activities.
  5. To personalize your user experience.
  6. To communicate with you regarding account activity, security, and promotions.
  7. To comply with legal obligations and regulatory requirements.

3. How We Share Your Information


We may share your information with:

  1. Service Providers: For payment processing, KYC verification, and IT support.
  2. Regulatory Authorities: When required by applicable laws, regulations, or legal processes.
  3. Business Partners: Where collaboration is needed for providing additional services.
  4. In Case of Business Transfer: If our company merges, acquires, or sells assets.

We will never sell your personal data to third parties.


4. Data Retention

We retain personal data only as long as necessary to:

  1. Provide our Services.
  2. Comply with AML, tax, and legal obligations.
  3. Resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize your data.


5. Data Security

We implement industry-standard security measures to protect your data, including:

  1. Encryption of data in transit and at rest.
  2. Multi-factor authentication.
  3. Regular security monitoring and audits.

However, no system is 100% secure, and we cannot guarantee absolute protection against breaches.


6. Your Rights

Depending on your jurisdiction, you may have rights to:

  1. Access, update, or correct your personal information.
  2. Request deletion of your data (subject to regulatory obligations).
  3. Opt out of marketing communications.
  4. Restrict or object to certain data processing activities.

To exercise these rights, contact us at support@zognu.com.


7. Cookies & Tracking

We use cookies and similar technologies to:

  1. Improve website performance and user experience.
  2. Analyze traffic and usage trends.
  3. Deliver targeted advertisements (where applicable).

You may manage cookies through your browser settings.

8. International Data Transfers

As a global platform, your information may be stored and processed in jurisdictions outside your country. We ensure that such transfers comply with applicable data protection laws.


9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, with the “Last Updated” date revised accordingly.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 support@zognu.com