Communications Service Providers (CSPs) are facing significant pressures on top line revenues, due to changing millennial behaviors and technology drivers like Over-The-Top (OTT) services. The need for a robust infrastructure to efficiently accommodate the emerging service trends has grown phenomenally. In addition, peak data traffic volumes have put enormous pressure on the infrastructure leading to higher investment in CAPEX and OPEX. On the other hand, emerging services such as Machine to Machine (M2M), Internet of Things (IoT) and Voice-Over-Internet-Protocol (VOIP) have the potential to create new avenues for revenue generation. CSPs are currently concentrating on network virtualization and consolidation, investing in digital transformation, and developing complementary services/cross-industry solutions to fulfil these requirements in order to increase their ARPU and wallet share. Due to its expertise in digital transformation across industries, unique DNA utilising a platforming strategy to develop scalable business models, and consulting-led approach to expedite business outcomes, Zognu is in the greatest position to handle these difficulties.

Over 200 APIs are available in Zognu’s cloud-based Communications Lab. CSPs can use these to boost customer satisfaction (Omni-channel transformation), boost service quality (cognitive-based service assurance), or boost productivity. (AI-driven automation). We have been able to demonstrate our capacity for innovation to drive efficiency and create new opportunities by serving over 25 global CSPs as customers. As evidence of our talents, Gartner has positioned us as a “Visionary” in the Magic Quadrant for IT Services for Communications Service Providers, Worldwide, 2018, for the second year in a row. This shows how much we value innovation and how we can adapt our business to provide better client experiences. We have received criticism for implementing useful digital business transformation.