Operational Process Design

Proven framework to significantly reduce manual work across operations

Traditional approaches to process improvement for business process reengineering can be problematic for a variety of reasons, including knowledge gaps and information silos between subject matter experts, different levels of process complexity, underestimation of exceptions, and inaccurate identification of key process metrics, which frequently result in broken or incomplete transformation projects and, ultimately, failure.

By overcoming the limitations of traditional approaches, the Zognu’s operational process design methodology enables comprehensive and precise process transformation. Our methodology is packaged in our exclusive accelerated solution design (ASD) methodology and is based on lean and six sigma concepts to give quality analysis in 6–12 weeks.


Analyze: Assess each key process within functions to determine the sources of manual work

Measure: Build a time-bound roadmap to eliminate as much of that manual work in the shortest possible time while maintaining or improving controls.

Improve: Using the process improvement framework, we determine ‘what would it take to eliminate the source of that manual work.’

Prioritize: Continue iterating and track progress against the ultimate objective and the time-bound roadmap.

Finally, we produce detailed analysis and recommendations for each of the process areas along with a business case and roadmap with an emphasis on quick wins to accelerate ROI

With Zognu’s process improvement framework, clients can support scalability with ease while enabling accurate decision-making

Leading brands have leveraged Zognu’s process improvement framework:

  • A global bank redefined its target operating model for corporate banking core operations and improved overall efficiency

  • A financial services company achieved business objectives of reduced operational cost and improved consistency of global processing

  • An investment bank required to process and system improvement for capital markets back-office operations division. We helped identify a three year expected net savings of $6.8m, and a three year ROI of 172%

Find out what Zognu can do for you

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