How trading here works

A trade has two halves and

There is one clock on a

At zero, nothing is taken away from the buyer

The window passing does not cancel the trade and does not disable the confirm button. A transfer that lands late is still a transfer — send it, confirm it, and say in the chat that it is on its way. What being late costs you is your payment-time figure, the one a seller reads on the board, and not the trade.

What zero changes is the seller's side

Until then the side holding the escrow has to wait: the offer advertised a window and the escrow cannot be taken back inside it. From zero onwards they can cancel whenever they choose, and the coins go back where they were locked from — to the offer they collateralise, or to the wallet they came out of. A trade past its window is alive at the other person's discretion, which is why a message is worth more than the clock at that point.

Left alone, it is cleaned up about a day later

If neither side does anything, the platform normally ends an unpaid trade roughly a day after the window and returns the escrow to the seller's offer. That sweep is there for trades somebody genuinely walked away from — and it is the ending to avoid, because an expired trade cannot be disputed and its chat is closed.

A cancellation lands on one record, not two

Whoever pressed cancel is the one it counts against, so a seller who cancels a late trade wears it themselves and the buyer's figures are untouched. The day-later expiry is the exception: that one goes on the buyer's record, because it means they never confirmed.

Confirming stops the clock for good

The moment the buyer presses the confirm button, the countdown is finished and irrelevant. Nothing restarts it, and the seller's option to cancel is gone with it.

There is no clock on the seller

Once payment is confirmed, what you see is how long it has been since — elapsed time, not a countdown. We do not release escrow automatically, and we would rather show you a real number than a countdown to a consequence we do not actually enforce. If a seller sits on it, the answer is the chat and then a dispute — and if nobody opens one, the platform files it for the buyer a day after the payment was confirmed.

Nobody here gets a star rating

There is a fourth figure and which

You can sort and filter on these figures on the market — including browsing by trader rather than by offer, if it is a person you are choosing rather than a price.

You are sending money into the

Pay from an account in your own name

If the name on the transfer is not your name here, the seller has no way to tie the money to you, and a careful seller will not release. Plenty of banks flag it as well.

Use the reference they give you

Payment details usually come with one. Without it your money can sit unmatched in their account for days while the two of you argue about whether it arrived at all.

Keep your own bank's reference number

Not the trade number — the reference your bank or app put on the transfer itself. You are normally asked for it when you confirm, and whether or not you are, it is the single most useful thing you can hand a dispute.

Attach the receipt even though it is optional

On its own a screenshot proves nothing, and a good seller knows that. Next to a real bank reference it ends most arguments before they start.

If they do not release, ask before you escalate

People are asleep, at work, or looking at the wrong account. Say something in the trade chat first. If it drags on and they stop replying, open a dispute — and do not send anything more in the meantime.

Everything you have running and what My trades.

Your coins are already locked away

A screenshot is not money

Edited receipts and spoofed bank texts are ordinary tools, not exotic ones. So are entirely genuine screenshots of transfers that were cancelled a minute later.

The sender's name has to match

Money from somebody else's account is the classic setup. It is often stolen, and when the real owner reports it the bank takes it back — days after you released. If the name does not match, do not release; say why in the chat.

The amount has to match exactly

A short payment is not payment. Neither is an overpayment you are then asked to refund by some other route — that is a laundering pattern, not a clumsy mistake.

Know which payment methods can be pulled back

Card payments and some wallet transfers can be reversed by the sender's bank long after they look settled. If your offer accepts them, you are taking that risk on purpose — price it in or do not accept them.

You are never obliged to release on a promise

Waiting costs you time. Releasing against a promise costs you the coins. If it has not arrived, say so plainly in the chat and open a dispute rather than releasing to keep the peace.

The payment window you set is your own cancel button

It is not a deadline that ends the trade for you. Until it passes you have to wait, because that is what your offer advertised; once it has, you can cancel whenever you like and the coins go back to your offer. The buyer can still pay right up until you do. So choose it as the point where you would want the choice, not as a punishment — cancelling a buyer whose transfer was five minutes slow costs you the trade and puts the cancellation on your record, not theirs.

Four patterns account for nearly everything

A dispute is not a complaint

You can open one once payment has been confirmed, and only then

That is the first moment the two sides can genuinely disagree, and it is the only state of a trade that has a dispute door. Before it there is nothing to dispute: an unpaid trade can simply be cancelled and the escrow goes back to the offer. After it there is nothing left to freeze — a released, cancelled or expired trade is settled, its chat is closed, and the dispute button is gone with it. If something surfaces later, a support ticket is the route, not the trade.

If neither of you opens one, we do

A trade that sits on a confirmed payment for a day without the seller releasing is disputed automatically, on the buyer's behalf, and goes into the queue at high priority. Nobody has to be awake for that to happen.

Everything stops immediately

The escrow freezes where it is. Neither side can move it in either direction, including the seller, including by releasing, including by agreeing to something in the chat.

A person reads it, not a script

Someone on our team goes through the entire trade chat, what both of you filed, and any receipts and references attached to it. How long that takes depends on the queue and on how much you have given them to read, so the description and the references are not a formality.

You can take back one you opened

If the payment lands or the other person finally answers, withdraw it. The trade returns to exactly the state it was in and the seller can release again. Opening a dispute moves no money, so nothing has to be unwound — and it beats waiting for a handler to read a case that has already settled itself. Only the person who filed it can withdraw it, and only while nobody on our team has picked it up yet.

What actually decides it

Your bank's own reference number, then the receipt, then the chat. Anything agreed by email or on another app is not there to be read, which is the practical reason everything stays on the platform.

Write more than one line

You will be asked for a description and it needs to be a real one. Amounts, times, account names, what you expected and what happened instead. The handler was not there.

It is a person's afternoon, not a form

A dispute does not show up as a number under your name — nothing counts them, and we are not going to pretend otherwise to discourage you. What a groundless one costs is somebody's time and your counterparty's escrow, frozen while it is read. Open one when you genuinely disagree, and withdraw it the moment you do not.

Disputes are opened from the trade My trades.