Privacy Policy
Effective Date: September 2, 2019
Last Updated: January 6, 2026
This Privacy Policy describes how Zognu Exchange ("we," "us," or "our") collects, uses, and shares information about you when you use our website https://zognu.com and our services (collectively, the "Services").
Table of Contents
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile details
- Payment Information: Credit card numbers, billing address, and transaction history
- Communication Data: Messages you send to us, support tickets, and feedback
Automatically Collected Information
When you use our Services, we automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, and navigation paths
- Location Data: General location based on IP address
- Cookie Data: Information stored in cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Create and manage your account
- Process payments and transactions
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
3. Information Sharing
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processors for transaction processing
- Analytics providers (e.g., Google Analytics)
- Cloud hosting and infrastructure providers
- Customer support and communication tools
Legal Requirements
We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for 2 years. We may retain certain information longer when required by law, for legitimate business purposes, or to resolve disputes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing in certain circumstances
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at contact@zognu.com.
GDPR Rights (European Union Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about how your data is processed
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
- Right not to be subject to automated decision-making
Legal Basis for Processing: We process your data based on consent, contract performance, legitimate interests, or legal obligations.
CCPA Rights (California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise your CCPA rights, please contact us at contact@zognu.com or call our support line.
Children's Privacy
Our Services are not intended for children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Zognu Exchange
Email: contact@zognu.com